Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:

  • Any toy item in its original condition

We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we issue an electronic Gift Certificate.

How to Return or Exchange an Item

Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.

Send Your Return/Exchange to Our Warehouse

  • Wrap the package securely. Use the original packing material, if possible.
  • Mail the package to the address listed below.
  • For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.
  • Once we receive your item, we'll send you confirmation via e-mail.
  • We'll process your return/exchange within 7-10 days after receipt of your package.
  • For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.
  • Please allow two billing cycles for the credit to appear on your credit card statement.
  • Is the item you want to return a gift? Ship the item back to 7850 Girard Ave, La Jolla, CA 92037 and you will receive store credit valid for the item's amount. Store credit will be applied to your future internet order. When placing internet orders please indicate in comments that you have store credit.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

Damaged / Incorrect Items

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges). 

Collectibles Return Policy

You are welcome to return an order to us for a refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.

For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site.

Inventory Labels

Collectors sometimes call or e-mail us to ask about the inventory labels used on some products. If the label is stuck to the plastic window on the product box, it should come off easily without leaving a stain. Slowly peel the label diagonally from corner to corner. If the entire label doesn't come off, we suggest applying isopropyl alcohol (or a product called Goo Gone).

Special Return Instructions for Oversized Items

Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.

 

Carlsbad, The Forum
1935 Calle Barcelona
760-632-1107

Flower Hill - Del Mar
2670 Via de la Valle
858-755-2100
(Near Whole Foods)

4S Commons Town Ctr
10436 Craftsman Way
858-674-9990

Del Mar Highlands
3435 Del Mar Heights
858-350-9038

La Jolla
7850 Girard Ave
858-456-4441

Westfield UTC
4545 La Jolla Village Dr
858-546-7633
(Located near Macy's)

Fashion Valley
7007 Friars Road
619-294-8878
(On the 2nd floor near Bloomingdales)

Old Town
2754 Calhoun St.
619 293-7520
(In the Fiesta De Reyes Plaza)

Police Headquarters at Seaport
789 West Harbor Drive
619 615-0005

Coronado
1146 Orange Avenue
619 522-0918

 

 
 

Carlsbad, The Forum
   Mon-Sat 9-9
   Sun 10-6

Flower Hill-Del Mar
   Mon-Sat 9-7
   Sun 10-6

4S Commons Town Ctr
   Mon-Sat 9-8
   Sun 9-6

Del Mar Highlands
   Mon-Sat 9-9
   Sun 9-6

La Jolla
   Mon-Sat 9-7
   Sun 10-6

Westfield UTC
   Mon-Sat 10-9
   Sun 11-7

Fashion Valley
   Mon-Sat 10-9
   Sun 11-7

Old Town
   Mon-Sun 10-9

Police Headquarters @ Seaport
   Mon-Sat 10-9
   Sun 10-8

Coronado
  Mon-Sat 9-7
  Sun 10-6